Refund Policy
Presale
Please note that all presale and special order items are final and cannot be canceled prior to their arrival. If you have any questions or are uncertain about your order, we strongly encourage you to contact us before placing it.
International orders (outside Canada)
Kite-wing-shop.com does not cover any fees related to import (incl. taxes, fees, etc.) for international deliveries
Returns
- Every return requires our pre-approval. Please inform us BEFORE you return any products.
- Based on its circumstance we decide if a refund or credit will be provided.
- SALE or special order items are strictly non-refundable. They might be eligible, if qualified, to be exchanged for a same-valued item or store credit.
- At any time your item must be unused and in the same condition that you received it.
- To return your pre-approved product, you should mail your items to:
KITE-WING-SHOP.COM, 38124 LOGGERS LANE, SQUAMISH BC, V8B 0K1, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, will be assessed and can be returned to its sender at their own cost.
Any item that is returned more than 14 days after delivery shall be subject to a 30% restocking fee
Any item returned after 30 days cannot be accepted.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kite-wing-shop.com
Sale items (if applicable)
SALE items are non-refundable but may be exchanged for a same-valued item or store credit.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shopsquamishwatersports@gmail.com and send your item to: 38124 Loggers lane, SQUAMISH BC v8b0b7, Canada
Errors
Kite-wing-shop.com is doing everything in its power to ensure that the content of this website is complete and accurate. However, it does not guarantee that the information it contains does not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price, description or availability. Kite-wing-shop.com reserves the right to correct any error, inaccuracy or omission or to change the content or updated without prior notice to you. In addition, Kite-wing-shop.com reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has not been submitted, confirmed and / or charged to your credit card.