Description
From ION's point of view, even the smallest items in the product range deserve the same dedication and precision as every complex item.
Therefore Neo accessories are a small but essential part of the whole equipment and sometimes these small items decide whether you have a great day on the water or you go home in deep frustration.
Refund Policy
Returns
Every return requires our pre-approval.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Based on its circumstance we decide if a refund or credit will be provided.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, will be assessed and can be returned to its sender at their own cost.
Any item that is returned more than 30 days after delivery shall be subject to a 30% restocking fee
Any item returned after 60 days cannot be accepted
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shopsquamishwatersports@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items are final sale unless returned within 10 days of purchase.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shopsquamishwatersports@gmail.com and send your item to: 38124 Loggers lane, SQUAMISH BC v8b0b7, Canada
Shipping
To return your product, you should mail your product to: 38124 Loggers lane, SQUAMISH BC v8b0b7, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Errors
Kite-wing-shop.com is doing everything in its power to ensure that the content of this website is complete and accurate. However, it does not guarantee that the information it contains does not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price, description or availability. Kite-wing-shop.com reserves the right to correct any error, inaccuracy or omission or to change the content or updated without prior notice to you. In addition, Kite-wing-shop.com reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has not been submitted, confirmed and / or charged to your credit card.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.